Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or request our services:

Personal identification information: full name, email address, phone number, and mailing address when you complete our contact forms or consultation requests.

Browsing information: IP address, browser type, pages visited, time spent on the site, and cookie data, collected automatically through tracking technologies.

General financial information: basic data about your financial situation that you voluntarily share during the initial consultation process to evaluate your eligibility for assistance programs.

2. How We Use Your Information

We use the information collected for the following purposes:

To evaluate your eligibility for federal and state financial assistance programs, including FEMA, HUD, USDA Rural Development, and programs from the Puerto Rico Department of Treasury.

To communicate with you regarding your consultation, provide information about relevant services, and answer your questions.

To improve our website and services through usage pattern analysis and user experience optimization.

To comply with legal and regulatory obligations applicable in the Commonwealth of Puerto Rico and at the federal level.

3. Information Sharing

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:

Service providers who assist us in website operation and service delivery, subject to confidentiality agreements.

When required by law, court order, or legal process, or to protect our legal rights.

Federal or state government agencies, only with your express consent, in the context of managing financial assistance applications on your behalf.

4. Data Protection

We implement technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission and restricted access to personal information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. Contact data from inquiries is retained for a maximum of 24 months after the last interaction.

6. Your Rights

In accordance with applicable Puerto Rico laws and federal regulations, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information, subject to certain legal exceptions.

Withdraw your consent for data processing at any time.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will promptly delete it.

8. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Changes will take effect immediately upon publication on this website. We recommend reviewing this page regularly to stay informed about our privacy practices.

9. Puerto Rico-Specific Provisions

As an entity registered and operating under the laws of the Commonwealth of Puerto Rico, we comply with all applicable provisions of Act No. 172 of 2018 (Personal Data Protection Act), as well as federal regulations applicable to United States territories.

10. Contact

If you have questions about this Privacy Policy or the processing of your personal data, you can contact us at:

Creative Creation PR LLC — 254 Fortaleza Street, Suite 301, San Juan, PR 00901 — info@creativecreationpr.com — +1 (787) 555-0142